Frequently Asked Questions
Below you'll find answers to some of our most frequently asked questions. Don't see your question answered here? Please contact us for help!
How can I contact you?
You can reach us through our Contact Us page. We respond to all messages within 12-48 hours.
How long will it take to fulfill and ship my order?
Fulfillment and shipping times are separate and can be combined for a total length of time it will take for your order to arrive once you've placed it. All of this information can be found in detail on our Shipping and Fulfillment Times page.
Do you accept exchanges or returns?
All sales are final. We do not offer returns or exchanges. In the rare event that your item arrives damaged, we're happy to work with you to replace the item immediately and free-of-charge!
Who runs the Shur'tugal Shop?
The Shur'tugal Shop is owned and operated by Mike Macauley, the owner of Shurtugal.com, the official Inheritance Cycle fan community.
Do you sell your bookmarks individually?
We generally only sell our bookmarks in sets. However, we occasionally have excess bookmarks which we sell as singles. Those bookmarks would be available under "Limited Singles" listings in our Bookmarks collection. If you don't see any listed, we don't have any available at this time.
Is my wood-cut pendant item water-proof?
All of our wood-cut pieces are water-resistant. They'll be absolutely fine if they're splashed or rained on. We definitely don't recommend intentionally getting them wet or submerging them in water, though!
Have any questions we haven't answered above? Please feel free to contact us via the form below and we'll respond within 12-48 hours!